Job Description / Duties

Job Summary
Career Services provides university-wide support for career development and the growth of experiential learning opportunities. We empower and support students and recent graduates to design a rewarding career journey that leverages their education and skills to impact the world positively.

Reporting to the Associate Director, Operations & Business Development, the Manager, Employer Engagement is responsible for planning and overseeing the development, implementation and evaluation of employer relationships and engagement with new organizations, and supporting existing relationship management strategies to increase internship and employment opportunities for Queen’s University students and recent graduates. The incumbent works collaboratively with other career centres and corporate relations teams in the development of employer strategies, annual plans and priorities aimed at increasing employer recruitment, and career partner engagement.

The Manager conducts labour market research, reports on industry trends and provides consulting services for the Queen’s community and employers, developing key performance indicators and metrics to align with unit goals. The Manager builds relationships with key priority employers, plans events, and works closely with contacts across the University to coordinate outreach and agreements. The Manager is responsible for working across boundaries and with many stakeholders, internal and external to the University, to build long term relationships.

KEY RESPONSIBILITIES:

Coordinates and strengthens the relationships Queen’s University has with employers through developing strategy, systems, and institution‐wide coordination of relationship management activities; continuously seeks new opportunities to create more experiential learning and employment opportunities through external employers and community organizations for students and recent graduates

Strategically positions Queen’s University to employers and community partners as a preferred destination for the recruitment of students, interns, and recent graduates

Determines employer relations needs for internship and career education programming and develops strategies to meet needs through a comprehensive understanding of industry trends, employer expectations, and students’ preferences

Researches and develops new ways of engaging with employers, responding to their needs, and connecting them with students through enhanced employer relations; identifies threats to cultivating and maintaining strong employer relations.

Coordinates and develops appropriate marketing, promotions, and outreach strategies for employer engagement.

Identifies specific initiatives and supports for the employment of underrepresented equity deserving groups in the labour market (such as persons who identify as Indigenous, black, women, LQTBQ+, or having disabilities).

Continuously audits existing CRM technology and procedures and makes recommendations for systematic approaches to employer data collection and analysis.

In consultation with the Associate Director, develops key performance indicators, metrics, and other data necessary to promote quality, sustainability, and growth of employer relations.

Ensures accurate and timely collection of data for institutional and ministry reporting purposes; analyses and evaluates data to monitor program effectiveness and provide relevant program updates and statistics.

Represents Career Services on University and external committees or events relating to employment and employer engagement; develops and delivers presentations.

Remains informed of Ontario, Canada, and international government legislation, ethical standards, and policy documents which relate to employment, experiential learning, work integrated learning and privacy.

Plans, prioritizes, and manages the work of staff (within the Employer Relations team), providing strategic and tactical advice, guidance, and coaching.

Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.

Manages performance by establishing performance standards, reviewing, and evaluating performance and conducting formal performance reviews on an ongoing basis.

Assesses staff training and development needs and ensures that employees receive training required to improve and sustain successful performance.

Investigates, addresses, and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.

Performs other duties/activities as required.

Qualifications / Required Skills

REQUIRED QUALIFICATIONS:
University degree required along with six years of related work experience.

Demonstrated significant business development experience.

Minimum of 3 years of experience in a management role required, including evidence of success in developing and maintaining effective relationships, program coordination and delivery; staff supervision within a unionized environment an asset.

Experience within the recruitment industry an asset.

Knowledge of Internship and employer management systems such as job posting software, event management software, or customer relationship software, is an asset.

Understanding of corporate recruitment and candidate selection/screening strategies.

Knowledge in program development and assessment/evaluation strategies.

Previous work experience within higher education environment is considered an asset.

Outstanding ability to use technology with a strong aptitude to learn new programs and systems.

May require travel outside of workplace, unusual hours or schedules, and irregular and/or high volumes and multiple and/or tight deadlines.

Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

A strategic mindset with effective ability to build new relationships with recruiters and professionals from various industries.

Strong judgment and decision-making skills to investigate, identify, and analyze key issues, risks, benefits and costs to develop solutions.

Organizational, planning, and project management skills with ability to cope with multiple demands and manage competing priorities to meet deadlines and targets.

Excellent spoken and written communication skills across a variety of contexts.

Exceptional ability to manage through influence.

Superior interpersonal and relationship management skills including sales skills.

Ability to foster and cultivate relationships with alumni, employers, community organizations, faculty and staff.

Knowledge of labour market needs.

Ability to synthesize quantitative and qualitative information from a wide variety of sources and conceptualize strategies that will accomplish business objectives.

Strategic problem solver and the ability to adapt to dynamic situations.

Ability to create a positive, motivating team environment.

Ability to work in an energetic fast paced environment.

Ability to develop and manage within a budget.

Maturity, tact and empathy.

DECISION MAKING:

How to plan, implement and evaluate strategies for new and existing internship, work integrated learning, experiential learning, and career opportunities.

Appropriate methods to execute strategies.

Appropriate budgets and recommendations for annual and long-term budget planning.

Determine program effectiveness and recommend changes accordingly.

Annual and long-term planning decisions in consideration of diverse students needs

Determine methods for sourcing and engaging with new clients.

Determine how best to meet the needs of current partners and make recommendations to the Associate Director.

Determine how best to communicate with internal and external clients and how best to support our programs with our partners.

Prioritize own work to meet the objectives of the department.

Utilize good judgement about when to involve the Associate Director and leadership team on issues that require strategic decisions and when to make decisions and take action independently.

Monitor program effectiveness through monitoring and assessing evaluations and student and employer satisfaction and feedback; determine if the program is achieving strategic objectives.

Determine appropriate policies and procedures and decide how modifications should be proposed and implemented, creating inclusive working and learning environments.

Evaluate job candidates and make effective recommendations on suitable hires.

Make decisions and/or effective recommendations regarding transfers and promotions.

Evaluate employee performance and decide on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.

Assess investigation outcomes and make effective recommendations on appropriate course of action or next steps on grievances.

Make effective recommendations on level of discipline up to discharge and probationary termination.

Additional Information

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

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The material contained herein is provided for informational purposes only. All open jobs offered by Queen’s University on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by the Office, Department or Unit of Queen’s University that is offering the position, and all positions are subject to prevailing employment laws and related legal requirements. This includes immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance obligations. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Queen’s University attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Queen’s University is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Salary: $71,056.00/Year

Contact Information

hradmin@queensu.ca

Employer Profile

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!