Job Description / Duties

Job Summary

Reporting to the Director, Career Services, the Manager, Career Education & Coaching will develop career education and advising programs that support students (and recent alumni) at all levels and disciplines at Queen's University in reaching their career objectives by motivating them, helping them to define and clarify their objectives and informing them of strategies to target educational and work options. The incumbent will oversee program implementation and provide mentoring and supervision for career advising professionals

Job Description
KEY RESPONSIBILITIES:

To provide a leadership role in the areas of career education and career advising with attention to enhancing students' learning opportunities through varied programs including individual discussions, workshops, web units and on­site information resources.

Recruit, train, and supervise staff.

Coordinate professional development, and facilitate communication to encourage the transfer of knowledge, encourage the development of support teams for program innovation.

Coordinate the procurement of instructional equipment and incorporate new technologies into the unit's programs as resources allow.

To remain current through research and outreach on relevant issues such as labour market information, economic and employment trends, human rights issues pertaining to the hiring process, immigration policies affecting international students' abilities to work in Canada, and additional specific areas of interest to students in the spectrum of disciplines and levels of undergraduate and graduate programs.

To plan for and ensure policy review, to ensure that concerns are addressed and individuals affected are treated equitably and with sensitivity. Ensure program innovation and evaluation.

Write reports, deliver presentations, and suggest program changes.

Provide expert information and guidance in development of career education and career counselling programs. Ensure all appropriate guidelines and regulations are met.

Advise students, including encouraging and facilitating the development of students' career action plans and personal and professional skills.

Familiarize individuals with resources available and/or make referrals to other services.

Develop learning materials, and deliver workshops in the areas of career-related decision-making including education and employment options.

To perform some administrative duties as required, including human resources duties, budget preparation for programs, and public relations.

Strive to maximize the safety, security, and well-being of all constituents. Undertake other activities, as may be delegated from time to time, in support of the department's aims and procedures.

Act as departmental contact and serve on boards and committees in the University and in external agencies on behalf of the department. Liaise with other professionals as required, including coordinating, managing or delivering career related services.

Communicate with colleagues and solicit their help in increasing awareness, providing quality services, or exchanging relevant information.

Qualifications / Required Skills

REQUIRED QUALIFICATIONS:

University degree in an area relevant to education, counselling and business with substantial related experience in a combination of the fields.

Specialized training or professional certification in counselling, curriculum development, human resources.

Experience and/or training in a range of occupational roles complementing counselling, education, or administration will be considered an asset.

Understanding of the Queen's community and typical student issues with an ability to relate to students is crucial, preferably gained through personal experience.

Extensive knowledge of current research, literature, legislation and trends in career management, labour market issues, and post-secondary education.

Some experience in computing or technology may be an asset.

Demonstrated expertise, competence, and commitment to career education, student development and collaborative program design and delivery.

Highly developed human relations, interpersonal, and communication skills (written and verbal).

Ability to listen, observe, evaluate and understand a wide range of behaviours, problems and issues is necessary. Respond in a manner that is helpful, tactful, non-judgemental and respectful of diversity.

Experience in leading/supervising staff with demonstrated ability to provide objective, fair, impartial guidance and maintain strict confidentiality.

Consideration will be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

Ability to present information, advice, and guidance in a clear, concise, and helpful manner that inexperienced individuals can appreciate and understand.

Ability to adapt to many personality styles, remain flexible while upholding all ethical and regulatory responsibilities, and be receptive and responsive to suggestions for change.

Ability to motivate, direct, persuade and cooperate with others in order to build a consensus within a diverse group.

Demonstrated personal traits that support and facilitate unit team development: common sense, discretion, initiative, empathy, political and emotional sensitivity.

Creative and innovative problem-solving skills with understanding of implications of research and analysis and interpretation of tests and assessments.

Leadership ability and solid professional judgement to set goals and objectives for the unit, assess priorities, coordinate multiple services, develop and implement administrative policies, manage time and budget, and handle crisis situations.

Specialized computer skills that indicate an ability to use technology effectively to support administrative responsibilities and to enhance learning through presentations, publications and online modules.

DECISION MAKING:

With the Director, Career Development & Experiential Learning determines content of career programing and the criteria to which effectiveness will be assessed.

Determine needs of constituents, increase awareness of concerns and decide how to implement changes. Collaborate with others in the unit and in the management team to determine policy and procedure modifications.

Determine effective strategies for providing services and through semi-annual review decide which new services should be offered or how to improve on existing programs.

Decide on content, format, timing and delivery method of training and information programs. Facilitate determination of the content of documents/publications produced by the unit.

Make decisions regarding the most appropriate methods to apply in dealing with students in crisis or delicate policy issues. Evaluate severity of problem and determine appropriate course of action, including referral, if necessary.

Determine how to allocate time and resources in order to best serve the community. Advise on budgetary decisions as required.

Make assessments with respect to wellness issues and decisions regarding potential implications of various actions.

Additional Information

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Salary: $71,056.00/Year

Contact Information

hradmin@queensu.ca

Employer Profile

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!