Job Description / Duties

The Career Centre is the source for career and employment information and expertise at the University of Alberta. We strive to empower U of A students, postdoctoral scholars, and alumni from all faculties and programs to develop the skills, knowledge, experiences, and connections they need to confidently manage their careers. We also work with local, national, and international employers and professionals. Our clients and stakeholders are diverse and we aim to reflect that diversity and inclusion in our own staff and the way we work.

Position Summary

campusBRIDGE is an enterprise application that uses the commercial software platform Orbis Outcome. It is a shared portal that supports the U of A community, its partners, and employers in managing and facilitating career services and experiential learning including, but not limited to, work experience, internships, co-op placements, practicums and academic, course-based community service-learning.

Using campusBRIDGE, the Career Centre and several current campus partners have come together to serve students, communities, partners, and employers in a seamless manner. It allows for one point of access to all career and experiential learning programming; improved usability to employers, partners, and volunteers; enhanced reporting capabilities; as well as cost savings to the University through facilitating the sharing of one software license. campusBRIDGE allows for continued growth and collaboration across the institution.

Reporting to the Team Lead, campusBRIDGE, the campusBRIDGE Coordinator is accountable for the ongoing support of campusBRIDGE users acting as their first point of contact for general inquiries and troubleshooting. The campusBRIDGE Coordinator prioritizes and responds to issues in a thorough and timely manner escalating issues as required. This role also develops and maintains training materials and user manuals and delivers training during and after the onboarding process.

Duties

Front-line User/Customer Support

Gains and maintains expert knowledge on campusBRIDGE in order to provide assistance to users
Acts as the first point of contact for campusBRIDGE users who have questions/issues
Prioritizes incoming requests for support and responds to inquiries in a timely manner
Conducts basic troubleshooting and resolves routine issues (e.g. account and log in issues)
Maintains the integrity of the data on campusBRIDGE (e.g. ensures users follow agreed upon standards for inputting information)
Completes simple system configurations on the most-used modules; tests new system configurations and provides feedback to the Team Lead, campusBRIDGE and/or Orbis
Assists with user testing, including the input of the data required for testing
Updates content pages within campusBRIDGE with timely and pertinent information
Monitors system functionality on an ongoing basis and alerts the Team Lead, campusBRIDGE and/or Orbis of any issues
Prepares standard reports and assists partners in accessing the data they need to prepare reports
Provides consultative advice to the Team Lead, campusBRIDGE and the campusBRIDGE Advisory Committee on data requirements and user experiences


Training and Communications

Develops and updates accessible training materials and user manuals using the appropriate medium (e.g. Google Sites, videos, online tutorials)
Coordinates the logistics for presentations, demos, training sessions, and meetings
Provides orientation training and training throughout the onboarding process for new portal staff
Delivers ongoing training for existing partners as system configurations evolve
Assists the Team Lead, campusBRIDGE in promoting the use of campusBRIDGE to potential campus partners
Compiles and edits content for the campusBRIDGE newsletter, prepares meeting agendas, meeting notes, and other communications pieces

Qualifications / Required Skills

Qualifications

Undergraduate degree combined with two years work experience related to information management system development and/or administration
Familiarity with Orbis is required
Experience working within a post-secondary environment and a good understanding of academic programs and the value of experiential learning programs in post-secondary education
Strong understanding of recruitment processes. Experience providing services to the employer community is an asset.
Demonstrated ability to build and foster positive working relationships and to work collegially with various stakeholders both internal and external to the campus community
Experience in balancing the diverse needs of multiple stakeholders
Experience facilitating groups of learners in person and online
Strong interpersonal communication, including the ability to communicate with and support clients and colleagues from a wide variety of racial, ethnic, socioeconomic, and cultural backgrounds and various abilities, lifestyles, experiences, and interests
Demonstrated problem solving, and critical thinking skills
Proven ability to present information clearly and succinctly to diverse audiences both verbally and in writing
Exceptional attention to detail, organizational, time management, and record keeping skills
Familiar and comfortable with using MS Office, Google applications and social media
Demonstrated commitment to ongoing training in administrative and technical skills

Salary: $50,425 to $68,486 per year

Contact Information

https://www.careers.ualberta.ca/Competition/S114849187/

Employer Profile

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.