Job Description / Duties

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The UBC Career Centre is UBC-Vancouver’s campus-wide career centre, supporting graduate and undergraduate students from all academic disciplines in their career development, learning, and success. We help students and graduates explore who they are, who they are becoming, and what they bring to the world through meaningful experiences that prepare them for life and career.

Our work, our campus, and our community occupies the traditional, ancestral, and unceded territory of xʷməθkʷəy̓ əm (Musqueam) people. Our department fosters an inclusive and respectful learning environment where all students have the opportunity to thrive professionally, academically, and personally. This includes work with faculty, staff, and students to support distinct and intersectional communities and ensure the UBC degree experience prepares all students for success after graduation.

The Team Lead, Career and Professional Development provides leadership and guidance to the evolution, growth, development, delivery and evaluation of our career development services for all UBC students – undergraduate and graduate. The Team Lead, will achieve results in four areas of responsibility:

1. Strategic planning and leadership to career development programming and staff including the design and delivery of programs and initiatives as well as campus service delivery.

2. Campus community engagement including collaboration with campus partners to ensure our team achieves strategic and program goals.

3. Individual and team skill development through mentorship and peer leadership.

4. Direct service to students and campus partners when required.

Across all areas of responsibility, the incumbent will operate from a place of professional practice and apply evidence-based practices including career development theories, relevant labor market trends, and learning or coaching practices to deliver, assess and evaluate programs and services to students.


Organizational Status

The UBC Career Centre is UBC-Vancouver’s campus-wide career centre, supporting graduate and undergraduate students from all academic disciplines in their career development, learning, and success. We help students and graduates explore who they are, who they are becoming, and what they bring to the world through meaningful experiences that prepare them for life and career.

The Team Lead reports to the Manager, Career and Professional Development, and is part of a cross-functional team that supports the delivery and evaluation of the department’s activity. The Team Lead works in close collaboration with student-facing staff and other members of the unit. They may also work with faculty, students and internal and external partners, as needed, to achieve the unit’s strategic objectives and priorities.

Working Relationships

Initiates, develops, and maintains partnerships with student organizations, Student Affairs units, Enrolment Services, and others within the Vice President Students portfolio and across campus. Externally, develops and maintains relationships with employers and industry partners in order to build resources and programs to support undergraduate and graduate career development and learning. Manages Career Centre Coordinators and Associate Career Advisors as they support day to day delivery of career development programming including advising, workshop, and one-on-one coaching. Provides leadership to Career Educators and Career Strategists in the areas of program design and delivery. Coaches and trains student leaders, volunteers, graduate interns, student staff, and professional staff. Assists with training and supervision of support staff and training of new career coaches, advisors, and strategists within the UBC Career Centre.


Work Performed

This position has four key responsibilities, with the following related duties, deliverables, and results:

Strategic planning and leadership to career development programming and staff including the design and delivery of programs and initiatives as well as campus service delivery.

Lead the design and development of services, programs, and initiatives to ensure that all UBC students have access to career development supports during their degree experience.
Make strategic and evidence-informed decisions about service delivery that align available resources, strategic goals, and balance student outcome data. Refine existing service model to align with strategic goals and operational need, setting and resourcing service plans for weekly advising and workshops, and ensuring that our most open and accessible services reflect student experiences at UBC.
Evaluate and assess student learning outcomes as a result of participating in services like advising and workshops, and analyze results to report on key performance indicators and draw conclusions about current services and future goals.
Forecast impact of services on a monthly and quarterly basis to identify trends, gaps, or otherwise inform programming.
Estimate team capacity through monitoring wait times and campus requests, developing solutions and making recommendations, as necessary
Prepare summaries, reports, and present findings regularly to leadership. Support the Manager, Career and Professional Development and other leaders with reporting to campus partners including senior administrators.
Manage Career Centre Coordinator and daily operations of Welcome Desk.
Campus community engagement including collaboration with campus partners to ensure our team achieves strategic and program goals.

Leads in the development and delivery of programs and initiatives, working in close partnership with multiple stakeholders across campus to set project goals, timelines, scope, processes, and manages communication with stakeholders, identifying obstacles and making necessary adjustments
Influence multiple stakeholders to create and set direction, persuade action, and achieve consensus toward collective aspirations and goals regarding the career and professional development experience for UBC students.
Activate and engage campus network of career influencers through regular communication and sources opportunities for partnership in tandem with the Manager, Career and Professional Development
Communicate and promote services to campus partners to build awareness of and engagement with the variety of services available to students including employer and alumni activities and work integrated learning programs.
Connect with campus partners and pro-actively establish, maintain, and advance relationships with departments and units that champion career development for UBC students.
Leverage existing programs and develop, deliver, and evaluate customized events and programs for unique audiences of students (i.e. partnership with Faculties or Departments, colleagues in Student Affairs, colleagues at UBC-O, or other communities at UBC).
Assess and evaluate requests for career support (i.e. workshops, panels, pop-up advising, or other activities) against strategic goals and key performance indicators and delegates delivery to appropriate staff.
Individual and team skill development through mentorship and peer leadership.

Provide expertise in advising, coaching and/or counselling practices to enhance programs and services for students with diverse needs (i.e. indigenous students, racialized students, students with disabilities, students with multiple systemic barriers).
Design, deliver, and evaluate advising practices to enhance the skills of emerging professionals (i.e. graduate student career advisors) as well as experience professional team (i.e. Career Educators and Career Strategists).
Lead the professional development of staff including a team of graduate student career advisors
Apply coaching, counselling, and/or teaching skills to build capacity and skill in the team and support approaches that address intersectionality within UBC student community.
Provide mentorship and influence to individual and team skills in supporting UBC’s diverse and intersectional student community.
Establish and apply advising model to ensure high quality student learning and outcomes are achieved through career development services.
Lead and co-create evaluation processes for individual and team competencies and recommend areas for professional development.
Lead peer review processes for the team and co-create culture of continuous learning and curiosity as professionals.
Supervise and mentor graduate student interns, Work Learn student staff, or student volunteers and ensure they are effective in delivering advising, workshops, or other career development activities to students.
Supports Manager, Career and Professional Development to lead and influence a community of practice for career development professionals at UBC.
Direct student service delivery when required

Increase capacity for students across the University to engage in career learning and career conversations, though multiple points of intersection in the student experience
When operationally required, provide career advising, coaching and counseling for students on a variety of career and professional development topics (for example: career exploration, researching the Canadian labour market, reflecting and identifying cultural differences in labour markets outside of Canada, choosing a major of study, making meaning of one's disciplinary learning, translating academic experiences into industry contexts, facilitating experiential learning and reflection, gaining work/volunteer/leadership experience, resumes, cv's, job and professional school interviews, networking and connecting to the workplace community).
Identify when students are in crisis or in need of health support and refer to appropriate level of support or intervention (i.e. Emergency Services, Counseling Services, Early Alert).
Must accommodate flexible hours - for example: may attend events, deliver workshops or provide training some evenings and weekends.
Undertake other related duties as assigned and operationally required.
Across all areas of responsibility, the incumbent operates from a place of professional practice in consideration of professional standards including but not limited to CAS (Council for Advancement of Standards in Higher Education), CACEE (Canadian Association of Career Educators and Employers), CERIC (Canadian Education and Research Institute for Counseling), and NACE (National Association of Colleges and Employers), CACUSS (Canadian Association of College and University Student Services).

Consequence of Error/Judgement
Consequences of decisions can affect future career management and may affect employment outcomes for students. Ineffective recruitment advice would have a serious negative impact on relationships with UBC students, faculty and departments, employers, and alumni. Dissatisfied prospective and current students and/or alumni may contribute to poor public relations for the University, which in turn would have a negative effect on the University's ability to raise funds and attract and retain outstanding students.

Supervision Received
The incumbent acts independently, often without direct supervision, but within established guidelines. Keeps the Manager, Career and Professional Development informed through informal and formal communication. The incumbent must exercise initiative and sound judgment in making decisions and planning and executing services and programs. Must demonstrate tact and diplomacy with faculty, staff, students, alumni and the public. Works in close cooperation with other career development and student affairs staff within the Vice Presidents Students portfolio and across the campus community.

Supervision Given
Trains and supervises graduate student interns. Acts as a team leader within the Career and Professional Development team. Convenes professional development for career advisors and leads peer review processes. Supervises Career Centre Coordinator staff. May supervise support staff, student assistants, and/or volunteers. Assists in training of new management and professional staff across the UBC Career Centre.

Qualifications / Required Skills

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of four to five years of related experience, or an equivalent combination of education and experience

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Graduate degree an asset.
Counseling designation and/or Certified Coach (from verified credentialing body) preferred.
Certification or working knowledge in career development assessment tools: CliftonStrengths, FourSight, MBTI, Strong Interest Inventory, or other human capital assessment tools is an asset
Minimum of four to five years of related experience or the equivalent combination of education and experience.
Demonstrated experience in a post-secondary environment working with faculty, students and staff – ideally in Student Affairs.
Counseling, coaching or advising experience - ideally in a career development context.
Knowledgeable of career trends in the changing world of work. Industry knowledge and expertise; awareness of labor market trends.
Demonstrated knowledge and understanding of career learning theories, trends and principles, and student engagement best practices required.
Demonstrated experience providing career support to address intersectional and/or historically marginalized social identities (example: students with disabilities, Indigenous students, students who identify as queer, transgender or two spirited, racialized students, and/or students from faith-based communities). is considered an asset.
Ability to find, synthesize, and translate literature, research material, trends, and best practices for capacity building amongst colleagues and stakeholders.
Demonstrated ability to conduct respectful consultation and collaboration with stakeholders that generates measurable results.
Experience leading, influencing, and participating in projects involving multiple stakeholders.
Demonstrated process design facilitation skills, and familiarity with a wide variety of facilitation approaches and techniques to lead projects and team-wide decisions. For example, experience using design thinking methodology or other strategic facilitation to generate prototypes and other results.
Demonstrated project management skills, with strong ability to work with multiple stakeholders and ability to prioritize work effectively under competing deadlines.
Demonstrated competence in educational design, planning, implementing, and evaluation of programs or events.
Demonstrated ability to design, develop, deliver, and evaluate career development across one-on-one, group, in-person and virtual settings.
Proven ability to counsel, coach, and/or advise students one-to-one and in group settings, both in-person and in virtual settings.
Demonstrated ability to use evidence and multiple forms of data (literature, research material, trends, operational capacity, and industry best practices) to make decisions.
Supervisory experience including the ability to propose and develop curriculum to meet development needs of staff.
Designs, manages and evaluates onboarding for new career coaching employees as well as continual learning and development for team and unit.
Outstanding facilitation and coaching skills required.
Strong time management and organizational skills
Ability to work both independently and within multiple team environments.
Ability to exercise diplomacy, tact, and discretion.
Experience using web-based platforms and instructional technology to teach and engage students in career development.
Excellent computer skills - proficient in full suite of MS Office tools (Word, Excel, Power Point, others). Experience with social media and web platforms like blogs, podcasts, wiki's, YouTube, LinkedIn, or others.
Demonstrated engagement with principles and values of a respectful, diverse, and inclusive campus community.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Additional Information

Only applications received online will be considered:
https://ubc.wd10.myworkdayjobs.com/en-US/ubcstaffjobs/job/Team-Lead--Career-and-Professional-Development_JR12298

Salary: $6,378.58 - $9,189.17 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Contact Information

Hiring Manager: Kimberley Rawes, Manager, Career and Professional Development, UBC Career Centre
kimberley.rawes@ubc.ca

Employer Profile

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.