Job Description / Duties

Under the direction of the Program Manager and in compliance with the funded program guidelines and College policies, the Career & Work Coach/Employer Liaison assists multi-barriered, unemployed, and underemployed workers to explore, access, and retain employment and where necessary, initiates, develops, and secures direct employment opportunities, meaningful work experience and training placements for clients.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 3 days on-site, and 2 days remote.

Responsibilities:

• Uses a customer-centric, collaborative approach with the client, employer, and Conestoga Career Centre team to support clients’ employment service plans through a tailored and monitored training/employment experience
• Interviews, assesses, and guides the customer to explore their career, employment, and training goals to direct them to the services most appropriate to achieve successful outcomes
• Works with the customer to identify activities, incentives, and supports that are most suited to the customer in achieving the desired outcomes
• Ensures continued support for access to other required services and programs (i.e. literacy, settlement services, and any other service(s) that support the client's employability and resolve potential stability issues)
• Problem-solves and advocates on customer’s behalf to gain access to relevant community resources
• Identifies experiential opportunities, minimizes barriers, and creates pathways for clients to gain access to employment/ training opportunities that align with their skill level and goals to achieve ESP objectives
• Develops individualized training/placement agreements including determining the appropriate length of placement, level of financial incentives, monitoring schedule, and required assessments/training
• Identifies client’s need for support pre/during/post placement experience, develops a support plan and linkages with a mentor/coach and/or employer outlining steps and objectives, and monitors the client/mentor relationship
• Develops supportive and strategic relationships with employers to identify and meet human resource needs, labour market opportunities and trends, and to procure direct training/work experience for clients accessing assisted services
• Interviews, assesses, and guides existing and potential employers to identify human resource requirements and proposes business advantages for employer’s participation in the various components of Conestoga Career Centre programs
• Confirms eligibility, assesses workplace capacity and evaluates commitment to participate in funded programs requiring positive workplace training, on-the-job experiences, and hiring of identified clients
• Procures opportunities for participants seeking training/work experience including apprenticeships, volunteer opportunities, job trials, or part/full-time employment that are subsidized or unsubsidized
• Identifies, educates, negotiates, and completes documentation to support work placement contracts, training objectives, commitments, and financial incentives for each individualized client/employer connection
• Develops goal and essential skill-oriented training plans with the cooperation of participant and employer to meet client’s training needs and employer’s expectations for trainee’s performance
• Provides training on sensitivity/diversity, workplace safety, and accommodation needs, as required by employer/client while monitoring, problem-solving, and supporting client-employer relationships to facilitate success
• Responds immediately to clients and employers in crisis situations by demonstrating effective problem-solving and listening skills, and facilitating access to qualified professionals or organizing case conferences
• Markets the services available through the Conestoga Career Centre to businesses, industry, community organizations, and various business associations
• Organizes and participates in the community activities such as job fairs, trade shows, and employer networking opportunities
• Builds and maintains contacts with other service providers to facilitate the referral process
• Evaluates and provides feedback for revising materials on an ongoing basis. (e. g maintains up-to-date labour market information and revises workshop material)

Qualifications / Required Skills

• Three-year Diploma/Degree in Social Sciences, Business, or related field of study
• Two years of experience as a facilitator, working with employment-disadvantaged customers requiring career planning or job search assistance
• Career Development Practitioner certificate and/or Life Skills Coaches Training is considered an asset
• Ability to work as part of a team and independently
  Awareness of other programs and services in the community
• Excellent communication, assessment, and interviewing skills
• Ability to use group facilitation skills and techniques in a “life skills format”
• Ability to use non-violent crisis intervention
• Flexibility to work objectively with the mentally and physically challenged
• Empathy, tact, patience, forthrightness, and a sincere desire to help the customer
• Excellent problem-solving, time management, and organizational skills with the ability to multi-task
• Access to reliable transportation and the ability to travel to multiple locations
• Ability to work some evenings & weekends

Contact Information

To apply visit: https://employment.conestogac.on.ca/ViewCompetition.aspx?id=6344

Employer Profile

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.