Job Description / Duties

Business. Needs. People.

At Morneau Shepell, we help organizations and their employees with our wellness, administrative and retirement solutions. We're the global leaders in Employee and Family Assistance Programs and the official mental health partner of the Canadian Olympic Committee. We're looking for some great people to join our International Student Support Program (ISSP) team at our Care Access Centre.

International Student Support Program: in the business of helping people
Morneau Shepell provides international students with accessible and culturally-appropriate support that complements on-campus resources. We support international students, in their native language and cultural context and help resolve mental and physical health concerns, culture shock, adaptation to life in the US, and much more.

About our people
Ask someone about the best part of working here and you’ll get this answer, ‘It’s the people.’ Our people are caring, smart, adaptable and always looking for ways to do things better. We are a very multi-cultural group with fluency in multiple languages. If you can speak French, Arabic, Mandarin, Cantonese, or Korean (or any other languages) we encourage you to apply and join our growing team!


There are lots of great reasons to work here! Joining our team means you get:

A permanent position with a competitive salary (including financial incentives for top performers), 3 weeks holiday and benefits from day one
A robust training program to prepare you for your role
Growth opportunities in a company that promotes from within
An environment that values employee engagement, innovation and client service excellence

What being a Client Care Representative is all about
Our 24/7 Care Access Centre is where it all happens. Our Client Care Representatives triage client requests received over the phone, email and instant messaging. Taking care of our clients’ means listening, determining needs and making service recommending based on those needs. You’ll work in a fast-paced, learning and supportive environment that will enable you to take care of clients and achieve your success metrics. Though not guaranteed, you will likely make some great friends along the way.

Qualifications / Required Skills

Qualifications
A Bachelor’s degree, community college diploma or equivalent post-secondary education, preferably in health sciences, social services or a client-focused field
Excellent customer service skills, strong written and verbal communication skills
Bilingualism (French and English) and fluency in Arabic, Mandarin, Cantonese or Korean is a strong asset
The flexibility to work shifts including days, evenings and/or weekends
Previous customer service experience in retail, social services, sales, call centres and/or office environments preferred

Successful Client Care Representatives are:
Passionate about helping others
Great on the phone and dedicated to providing a meaningful customer experience
Empathetic and capable of triaging crisis situations
Go-getters, results-oriented and good-natured
Able to work under pressure, achieve success metrics and enjoy working in a fast-paced environment
Happy to work for a successful company that promotes from within
Glad that our office is located in the heart of the city and easily accessible by public transit

Now what?
If being a Client Care Representative at a growing company that offers great benefits and career opportunities sounds like a good idea, we would love to hear from you!

Contact Information

Blake Perry
bperry@morneaushepell.com
Telephone: 1 800 461 9722 ext 2364

Employer Profile

Morneau Shepell is the only human resources consulting and technology company that takes an integrative approach to employee assistance, health, benefits, and retirement needs. The Company is the leading provider of employee and family assistance programs, the largest administrator of retirement and benefits plans and the largest provider of integrated absence management solutions in Canada.