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Business Operations - University of Guelph - Co-operative Education & Career Services, Student Affairs

This is a Permanent, Full-time position.

Category: Management
Province: Guelph, Ontario
Position: Business Operations
Deadline: June 21, 2013
Posted: May 10, 2013

Job Description / Duties

Reporting to the Director of CECS, the Manager, Business Operations directly oversees the day-to-day operations of the business office, including: managing customer service strategies, development and implementation of employment processes, human resource management, financial management, as well as technology and systems management. Specifically, this position is accountable for: developing the strategic action of internal and external marketing activities, including social media, ensuring that CECS maintains a professional image and consistency in all contacts with stakeholders (students, employers, staff, alumni, faculty, and the community); overseeing the development, enhancement, maintenance, accuracy and the usefulness of Recruit Guelph employment system service level agreements for hardware and the interactive website used by CECS and its clients; and ensuring CECS business operations and process meet the needs of students, employers, staff and the community, including tracking trends and conducting research to develop procedures pertaining to client service. The successful candidate will be accountable for the recruitment, selection, training and performance reviews for various staff, including identifying gaps in resources and setting action plans. The Manager, Business Operations will assume Director responsibilities in his/her absence, as well as assist the Director with projects designed to advance the department’s overall operational efficiency.

Qualifications / Required Skills

Requirements of the position include: an Undergraduate degree (Business, Commerce, HR) and several years of related experience in co-operative education and career services environments or an equivalent combination of education and experience. Experience managing business operations, including: HR, financial management, strategic planning, project management, marketing initiatives, and website and database systems. Additional requirements include: demonstrated experience leading, managing, and supervising a team; strong communication and customer service skills; project management and strategic planning skills; and experience in financial management. Computer Proficiency in MS Office, superior conflict resolution skills; the ability to operate with a high level of diplomacy, tact, and judgment; and the ability to multi-task while maintaining a high quality level of work is also required. Knowledge of academic programs is an asset. Familiar with Accessibility for Ontarians with Disabilities Act and its impact on CECS Business Operations is preferred.

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Employer Profile

Co-operative Education & Career Services (CECS) is a critical department of the Division of Student Affairs and provides services to all students throughout their undergraduate and graduate career as well as to Alumni. CECS represents the University’s primary support services for students and alumni regarding academic, career and vocational direction and employment. CECS staff persons provide career development, student employment and co-operative education programs and services, and facilitate experiential learning opportunities to foster the career achievements of University of Guelph students and alumni. These services include the main functional areas of: career planning, further education planning, job search planning, on-line career development programs, employer experience, employment events, on-campus recruiting, job posting services and co-operative education program services.

The Co-operative Education program formally integrates a student’s academic studies with work experience with participating employers. As the fourth largest co-op program in Ontario to over 2,000 students, Guelph has a strong reputation both provincially and nationally. Co-op students currently represent 10% of the total undergraduate student population at the University of Guelph.